Tag: chatbot

How Can Chat Bots Improve Customer Service?

A chatbot is basically a program used to run an online chat conversation through either text or voice-to-voice, instead of giving direct physical contact to a real person. In the past, chat bots were great for interactive educational environments, but their effectiveness is starting to fade as the internet becomes more impersonal. Today, chat bots still have a place in some educational settings, particularly ones that require a student to share some personal information or interact with others. However, the main reason why chat bots are starting to become obsolete is that people are spending more of their time online without ever leaving their living rooms. This has caused chat bot technologies to change drastically, resulting in many of the newer chatbot programs being unable to understand basic commands like "help".

It is not uncommon to encounter an automated customer service chatbot these days. These chat bots work just like actual customer service representatives, except they are not. Instead of asking a question, the user of the chatbot responds directly to the computer. Most of these chatbot technology solutions are set up so that the customer service representative can perform a pre-written script, which will be sent directly back to the bot in order to make a suitable response. The problem with most chatbot systems is that these scripts are often written by humans who don't have the appropriate experience or knowledge in order to properly respond to specific questions, which results in most of the customers complaining that the bot cannot properly help them.

Chat Bots are also commonly known as NLP (Neural Linguistic Programming) chat bots, or NLP robots. Basically, an NLP chat bot is a program that uses recorded human conversations in order to predict and perform different responses based on the recorded conversations. In other words, this means that a chat bot is able to "think" based on recorded conversations. The interesting thing about this is that a completely automated and perfectly intelligent system can be built using nothing more than basic information and the skills required to use basic computer software. So basically, we are creating a perfect, fully functional artificial intelligence system that can think, reason, and respond in different ways based on pre-programmed information and responses.

Google recently purchased two chatbot developers in order to increase the size of their artificial intelligence team, which according to the company is already working on over 50 projects. In total, Google now has four different chatbot developers and four different NLP developers working on different tasks. Each one of these companies specializes in either one of two fields are Web Customer Service and/or NLP. Google's newest bot, named Phoebe, is an NLP chatbot that customers seem to love.

Phoebe is responsible for tracking user conversations in order to provide relevant information about each customer. It is possible that Google plans to further enhance Phoebe with its live agent feature. Google's live agents will be tasked with multiple conversations at once, which may not include their customer's questions. For example, they might be chatting with a user about their day and then ask them questions about the weather the next day, or where they need to go for dinner. Google's new chatbot can actually answer questions about their customer's needs.

Google's Chat Bot also performs research on the internet. It can check the number of searches each keyword gets over a given time period and find anomalies in search engine results. Google's Chat Bot can also look for particular terms and see if it can find out anything interesting or valuable from the results. It might tell Google users that their searches are "better" than competitors' searches, but it might also tell them that competitors have better ads and landing pages. The research task helps the Chat Bot better serve its customers by providing relevant and helpful information.

The latest addition to Google's Chat Bots family is called "Sphoro", which was acquired by Yahoo! This bot was specifically designed to allow Yahoo! customers to better serve their own customers and create more valuable relationships with those customers. Its advanced capabilities include:

These are just some of the many ways chat bots can help customer service agents perform their job. If your company uses chatbot technology, then you should begin investigating these programs. Many companies use chat bots because they save time. Instead of writing emails, faxing documents, calling, scheduling meetings, and carrying paperwork around, most companies use chat Bots to handle all these tasks. In short, it streamlines every aspect of customer service.

Website Chat Bot The Ultimate in Customer Support

Website chatbot services are getting increasingly important for online companies who wish to give real responsive customer service, enhance the lead generation process, and cultivate leads at a more rapid pace. What's more? You can create a website chatbot that can be hosted by anyone for free. Furthermore, chatbot developers can write programs that interact with websites and with customers in unique ways. The chatbot can be integrated into an existing website as well as being hosted separately.

Well, basically, website chat bots are automated systems, which can basically be programmed to perform specific tasks, based on pre-programmed instructions. Basically, a chatbot is a system that can be programmed to perform certain functions like reading input from a website visitor, commenting on certain web pages, posting messages in forums and participating in various online activities. Well, today's internet technologies have advanced the use of voice and text commands to such an extent that a website chatbot can actually replace a real human employee who is basically busy speaking, responding, following up and monitoring various tasks in the company. Now, let us look at the ways in which chat bots can help improve customer service. First of all, let's take a look at what customer service is all about.

Customer service is about much more than simply giving information to people. It is also about making sure that people get the information/service they want/need, at the best available time. This can only be done through interactive communication. With the help of chat Bots examples, it becomes easy to program such a system that will respond to queries, post new messages, manage customer interactions, etc. More importantly, with the help of chat Bots it becomes easy for a business to concentrate on other business purposes. The chatbot solution is therefore not only helpful in increasing the efficiency of a business but also helps it to focus on its core business purposes.

For example, if you are in the food industry then you would surely want your website chatbot to provide accurate descriptions and answers to the questions related to the products/services you are selling. This is because such feedback systems are crucial to identify the customer experience and the satisfaction rates based on the actual usage of the products/services. In other words, such a feedback system can help improve food industry productivity by ensuring that the right product/service/feedback system is used and provided.

Such systems work in close association with the popular social networking websites like Facebook and Twitter. Since these websites have millions of users, it becomes relatively easy for a website chatbot to access the necessary information required by the owners of these sites through the social networking interface. What is more, since such websites allow instant posting of messages on the wall of a particular page, it becomes very easy for a website chatbot to respond to user messages within a very short span of time. To top it all, a Facebook chatbot can even offer sincere customer support to any queries or problems a user may have.

The abovementioned benefits further make websites using such chat bots a must in today's competitive market scenario. Moreover, such bots can provide customized web experiences to the users. Since each customer has unique requirements, a website chatbot is developed keeping in mind the specific requirements of a person. In this way, it ensures customer satisfaction, increased productivity and enhanced profits.

However, a major drawback of the website chatbot services is their inability to handle complex conversations. This may perhaps result in frustrating the user experience. But this limitation is unavoidable, as most of these advanced chatting bots run on back-end scripts, which means that they require constant support and maintenance from the programmers and website designers. In such a scenario, it becomes essential for companies providing chatbot solutions to use their customer support representatives to handle queries and to improve their customer experience.

To conclude, a website chatbot is a valuable solution for many businesses across many industries. However, it is important for a company providing these services to take extreme caution in selecting its partner. Chat Bots are sophisticated software and as such, they require the expertise of programmers who are proficient with artificial intelligence. In order to ensure that chat bots provide excellent customer service and enhance productivity, it is important for companies to employ qualified customer support representatives who are capable of handling any problems a customer may have.